Faq's

  • What happens if I notice that my personal details are incorrect after I have completed the ordering process?
    If you realise your personal details are incorrect once you have completed the ordering process please email our customer service team at orders@tiaraapparels.com, ensuring you include your order number. We can not guarantee that we will be able to rectify the issue, however, we can assure you that we will do all we can to amend your order.
  • How do I make a purchase?
    You can shop by product category such as dresses, clothing(using the links in the menu to find what you are looking for) or you can browse alphabetically by designer from the A TO Z OF DESIGNERS. Click on the product image to open up additional information about it. Then select your size and click on the 'ADD TO CART' button to pay for it. You can still continue browsing the online store or directly go to the basket in the top right hand corner to review and amend the contents of your basket or to complete your order. You will need to register your personal details with us before your order can be processed. Before confirming your order you will be asked to review and amend your order details on the BASKET menu.
  • Can I place an order over the telephone or WhatsApp?
    Please call or whatsApp our Customer Care team +971 558621000 or email info@tiaraapparels.com for advice on how to place your order.
  • Do I need an account to place an order online?
    Yes you will need to set up an account on our website in order to place an order. Setting up an account is easy and you can do this while placing your order. Having an account will also enable you to store credit cards, shipping information, track past orders and build a wish list.
  • How will I know if you have received my order?
    After you place your order, you will receive an email from us acknowledging that your order has been received. Please note that this is only to acknowledge that your order has been received and is not confirmation that your purchase has been made. Only after the item(s) are located, your credit card details have been approved, and the delivery address has been verified, will your order be accepted and the item(s) shipped. Should any of the item(s) you have ordered be unavailable you will be quickly informed of the out-of-stock piece(s) and your payment for the item(s) will not be processed.
  • What if an item is out of stock?
    All items are subject to availability. If items that you order are out of stock, subject to a delay or the price is higher than that shown on your order, we will try to contact you at the email address you provided when placing your order. If we cannot contact you or receive no response to our email, we will continue to process the remaining items on your order. We will not supply a substitute product without your express authority. Once an item is sold out it will be taken off the website at the earliest opportunity.
  • Can I add items to an existing order?
    It is not always possible to combine orders or add items to an existing order. You can place a new order for any additional items and contact us by email requesting to have your two orders combined and shipped together but please be aware that this might not always be possible as the first order may have already been shipped.