You can send back the item you have purchased to us in its original condition and tags with the same package within 7 days after receiving the products, in case you do not like it for any reasons.
We do not accept returns of any product, purchased during any sale/ discounts.
In case of genuine fault from our side, we will refund the money including the shipping cost or we may replace the product without additional charges.
The return address is mentioned in the Return request form.
For queries regarding product alteration or for sending the item(s) back to us for alterations, please send an email at: firstname.lastname@example.org Please AVOID using Return request Form to inquire about alterations.
How to send the returns?
You must fill the returns request form sending from us, Return Request Form before sending any returns.
If you have any questions or clarification you can contact our customer support, we shall assist you on how to have the product sent back to us.
Terms and Conditions:
We would entertain the return, only if it is sent with the successful submission of the Return Request Form.
Returns would not be accepted for Design it Yourself (DIY) products, custom made / stitched clothing, including readymade stitched Sarees or Sarees stitched with custom blouse, Jewels. However, we would accept returns if there is any fault from our end.
We do not accept returns for any product purchased during clearance sale/ discounts etc.
We do not accept any returns after 7 days of receiving the shipment.
All products should be returned in original condition with tags intact as attached in the dress. Presence of original tags is a must to accept returns.
Any complaint with regards to damage or stains or stitching or any other should be reported to us within 24 hrs of the receipt of the products. We may ask for a digital picture of the same in order to review the same.
Refund on Returns:
We will not refund the custom duties, taxes, if applicable, or paid by you at time of receiving the goods.
At any point of time the refunds will not exceed the actual value of the goods.
There is an admin/credit card commission cost of AED 3 will be deducted for refund. If refund is issued as a gift voucher there is no charge applicable.
For orders placed using Bank Transfer payment method refunds would be issued only as Gift Vouchers and in such cases there would not be any admin cost as mentioned above.